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About the position

SafeTraces is looking for a Director of Customer Success responsible for directing all aspects of our customer relations, policies, objectives, and initiatives, delivering best-in-class customer service to our channel partners and direct customers in the built environment, and unlocking the value of our technology and data for our customers. The fast-moving nature of the work requires excellent interpersonal and customer success skills, strong analytical and problem-solving skills, effective written and verbal communication skills, as well as strong supervisory and leadership skills.

​What you’ll be doing

• Understand partner and customer needs and communicate internally
• Develop and implement policies and procedures to facilitate and grow long-lasting, partner and customer experiences
• Define the right interaction model and evaluate its success
• Establish services levels and requirements
• Develop and implement analytics to track and improve partner and customer feedback
• Develop and implement training and quality assurance programs for new team members
• Connect customer and partner feedback to product development and management
• Build world-class team and functional capability to deliver for our customers
• Act as the liaison between partners, clients, and SafeTraces team
• Be part of our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

What we’re looking for

• 5+ year of related experience required, with prior management experience highly preferred.
• Bachelor’s degree required with Master’s degree or equivalent preferred
• Strong experience managing relations with large corporate clients and service providers in the built environment, including engineering, EHS, building automation and controls, and facility services
• Hands-on experience designing success programs and managing their execution
• Familiarity and aptitude for property technology, mechanical systems, and data analytics impacting the built environment
• Passion for building and leading high-performing interdisciplinary teams
• Problem-solving aptitude and excellent communication skills

About the position

SafeTraces is looking for a research associate responsible for performing tasks in the life sciences laboratory per standard operating protocols. The fast-moving nature of the work requires excellent attention to detail, effective written and verbal communication skills, the ability to multi-task and work independently and be flexible with tasks and schedules.

What you’ll be doing

• Make master mix for qPCR applications
• Load and run qPCR instruments
• Collect and analyze data
• Work with research team to support innovation
• Work supporting Production
• Follow standard operating procedures
• Maintain accurate records
• Troubleshoot attention to detail
• Strong verbal and written communication skills
• Culture team player

What we’re looking for

• Bachelor’s degree in molecular biology, biochemistry or related field
• Hands-on experience in PCR in general, qPCR desired
• Proficiency with molecular biology wet lab techniques, such as DNA/ RNA purification, DNA quantification, other molecular biology techniques or nucleic acid technologies
• Ability to work in a team setting and independently
• Detail-oriented and quality-focused with the ability to organize and prioritize
• Ability to recognize and flag basic problems encountered in experimental procedure
• Experience with Microsoft and Google applications

Benefits and perks

• Competitive compensation
• Equity,
• Incentives program
• Generous health benefits
• 401(k) matching
• Commuter benefits

About the position

SafeTraces is looking for a Production Scientist to help us advance our traceability, sanitation verification, and safe airflow verification solutions. The production scientist is responsible for performing tasks in the life sciences laboratory per standard operating protocols. The fast-moving nature of the work requires excellent attention to detail, effective written and verbal communication skills, the ability to multi-task and be flexible with tasks and schedules, and the ability to work independently in a team environment.

What you’ll be doing

• Design, conduct, and monitor laboratory experiments under general supervision
• Produce qPCR master mix plates production per standard operating procedures
• Prepare samples in large quantities
• Perform daily qPCR tests
• Collect and analyze qPCR data, form conclusions, and provide process improvements
• Be responsible for the accuracy, quality, and timeliness of experimental results
• Maintain accurate records and troubleshoot experiments
• Participate in routine lab maintenance, lab safety.
• Strong verbal and written communication skills
• Be part of our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

What we’re looking for

• Bachelor’s degree with 5+ years or M.S with 3+ years of relevant experience in molecular biology, biochemistry, chemistry or a related field
• Proficiency with molecular biology wet lab techniques such as DNA/RNA purification, DNA quantitation, other molecular biology techniques or nucleic acid technologies
• Experience with food and microbiological preparation
• Ability to work independently, perform routine tasks, and prioritize to meet deadlines
• Detail-oriented, quality-focused, and organize
• Ability to recognize and resolve basic problems encountered in experimental procedures
• Experience with Excel, Google apps

About the position

SafeTraces is looking for an experienced DevOps Engineer to help us build functional systems that improve customer experience. The DevOps Engineer is responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs for easy-to-use, scalable applications. The fast-moving nature of the work requires excellent interpersonal skills, a solid background in software engineering, and familiarity with Ruby or python, as well as strong analytical and problem-solving skills, and effective written and verbal communication skills.

What you’ll be doing

• Deploy, automate, manage, and maintain AWS cloud-based production systems
• Ensure availability, security, and scalability of AWS production systems
• Build and set up new development tools and infrastructure
• Work with software developers to ensure that development follows established processes and performs as intended
• Design procedures for system troubleshooting problem resolution across various application processes and platforms
• Define and deploy systems for metrics, logging, and monitoring on AWS platform
• Ensure that systems are safe and secure against cybersecurity threats

What we’re looking for

• 3+ years of related experience required
• Bachelor’s degree strongly desired
• Experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, Route53, CloudFront, S3, Lambda)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Proficient with GitHub, BitBucket, Jenkins, ELK, and deploying applications on AWS
• Experience in the healthcare domain and security needs a plus
• Startup experience strongly desired
• Strong bias for action and ownership

About the position

SafeTraces is looking for a Director of Marketing who will play a pivotal role in the future of our company. The Director will develop and execute the go-to-market strategy with responsibility for driving revenue growth, product awareness and adoption, customer engagement, lead generation, and advancing digital marketing channels and brand equity. As a valuable member of the leadership team, the Director will build the company’s independent brand for indoor air safety, lead the marketing team, and coordinate closely with other functions across the organization. This position requires adaptability and flexibility in a dynamic, fast-paced environment.

​What you’ll be doing

• Lead, manage, and mentor a growing marketing team.
• Lead and communicate the go-to-market programs to support business objectives, including revenue growth in key channels and markets.
• Develop messaging and positioning to communicate the value of the technology/ brand directly to customers and partners, and build brand awareness utilizing best practices of PR, traditional and digital marketing channels
• Support partners, business development and sales teams for implementation of programs, campaigns, and content, effectively using marketing automation, CRM, etc.
• Create content (thought leadership, videos, website copy, blog posts) to articulate the technology’s benefits to target markets, customer and partner profiles
• Improve effectiveness of marketing programs through better targeting across digital channels, including website, ad campaigns, and events.
• Participate in press activities, conferences, trade shows, panels, etc.
• Be part of our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

What we’re looking for

• 5+ years’ experience leading marketing or product marketing teams in the prop tech/ built environment industry
• BA or BS in a related field required. Advanced degree preferred.
• Deep experience with web, social media, CRM, and marketing automation tools
• Proven track record of demonstrated capability in marketing, leadership, and product launch programs
• Strong leadership capabilities, particularly in educating and motivating teams to achieve business objectives
• A highly analytical approach combined with superior problem-solving skills and the ability to lead and communicate cross-functionally
• Team player with excellent interpersonal and communication skills